At Canberra Family Health Centre (CFHC), patient experience is about more than just the time spent in the consultation room. Associate Professor Dr Maryse Badawy, Principal Practitioner at CFHC, says it begins with a foundation of trust, respect, and open communication.
“A strong doctor–patient relationship drives effective whole-person care, fostering trust, communication, and collaboration that can significantly improve outcomes,” says Dr Badawy.
“When doctors and patients build mutual respect and understanding, patients feel comfortable sharing information, following treatment plans, and actively participating in their care with informed consent.”
Dr Badawy explains that these relationships can help reduce anxiety, enhance the overall health experience, and support emotional wellbeing, all while creating an environment where long-term health can be better managed.
For patients with complex health concerns, feeling safe and heard is essential. “All patients deserve to feel safe and heard,” she says. “We, as family doctors, actively listen, observe both verbal and non-verbal cues, express empathy and compassion, and validate patients’ feelings.”
This approach extends to making healthcare more accessible and understandable. “We use clear, plain language and offer thorough explanations, encourage questions, provide reassurance, and strictly respect privacy and confidentiality,” says Dr Badawy.
CFHC’s patient-centred model of care is designed to ensure every individual feels they are a valued partner in their own health journey. By encouraging active participation, the team supports patients in making informed decisions that align with their needs and circumstances.
Located in Deakin, CFHC offers comprehensive, relationship-based family medicine in a supportive setting. Whether someone is managing a long-term condition or seeking preventative care, the centre’s focus remains on understanding the whole person — not just the illness.
As Dr Badawy explains, “This solid partnership also lowers anxiety, enhances the overall health experience, facilitates management, and boosts patients’ emotional wellbeing.”
