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Saturday, August 15, 2026

Courtney Smith: Founder & Director, Completely Group

Compassion in every venture – Completely Rescued, Completely Taylored, Completely Property, and Completely Dogcare

For Courtney, success has never been about titles or turnover; it’s about impact. As the Founder and Director of the Completely Group, she leads four purpose-driven businesses spanning accounting, property, dog care, and animal rescue. At the heart of it all is Completely Rescued, a registered charity providing safety, rehabilitation, and hope for vulnerable animals across the region. What began as one woman’s mission to make a difference has grown into a thriving network of enterprises united by compassion, community, and meaningful change.

Tell us about your organisation, how long you have been there and your role within it.

Completely Rescued began in 2023 due to my personal passion for animals and from a simple but urgent need. The number of animals being surrendered or abandoned in our region was rising rapidly, and rescue groups were stretched beyond capacity. Many of these animals required specialised medical intervention, behavioural support, or intensive care that most organisations did not have the resources to provide. I founded Completely Rescued to ensure that vulnerable animals received not only safety, but comprehensive care and the best chance at a healthy, fulfilled life. Since our inception, we have rehomed more than 350 animals and supported countless others within the community through vet assistance, training pathways, and education.

I lead several interconnected enterprises across accounting, property, doggy daycare and my animal rescue charity within the Completely Group. Completely Taylored delivers specialised bookkeeping, trust accounting and financial analytics. Completely Property manages and sells residential assets across the ACT and NSW. Completely Dogcare is a purpose-built doggy daycare facility that delivers personalised enrichment and care for dogs and supports the rescue completely, offering spots for rescue animals to learn social skills, feel challenged, loved and secure.

Completely Rescued is the heart of the group. It was built from a personal love of animals and a passion.

As Founder and Director of all businesses, I oversee strategic direction, operational management, compliance, finance, and most importantly, people and animal welfare outcomes. Every entity reflects a single mission: to create businesses that are values-driven, community-focused, and capable of meaningful social impact.

Can you share your career journey so far and how it brought you to your current role?

My career began working at McDonald’s, which spanned 6 years. After this incredible training and management position, I moved into working in real estate. Both of these industries were implicitly client-focused, and I just knew I had to keep working in customer service industries as I loved helping people! I then found I had a deep interest in the operations of business and this is where my passion for starting my own business grew. What I didn’t realise is that this passion would lead me into bookkeeping, trust accounting, and compliance, which saw the birth of Completely Taylored. I started Completely Taylored after having my first child, Taylor. I was made redundant due to health issues Taylor was suffering, and I was not able to return to work at the 12-month mark. I was left with no job but a hell of a lot of motivation.

Over time, I identified opportunities to innovate and solve pain points for small businesses, especially those operating in high-regulation environments. My knowledge within the real estate industry led me to then branch out and open Completely Property, a boutique real estate agency.

Running these businesses was a challenge, rewarding and exciting, but I still felt this burning desire to do more. I did some soul searching and felt I needed to do something that aligned with my deep love of animals. This is where Completely Rescued became an idea that quickly turned into a fully-fledged organisation and registered Charity.

Completely Dogcare then evolved as a sustainable revenue model to support the rescue’s mission long-term and help fund it so that I didn’t have to continue to put my hand into my own pockets, something that had become unsustainable as the organisation grew rapidly.

What advice do you have for the next generation of women in business?

Do not wait for permission. Opportunities rarely arrive fully formed. Build them.

Advocate for yourself early. Ensure that your worth is recognised and compensated. Surround yourself with people who challenge you to grow. Seek mentors who expand your perspective and networks. Learn to read financial statements because confidence in numbers creates confidence in decision-making.

Most importantly, embrace authenticity. You can be empathetic and ambitious at the same time. Strength never requires sacrificing kindness.

Lastly, never ever give up; every setback or failure is only an opportunity for growth. Use it to build yourself up and learn from it.

What methods do you use to unwind from work?

Unwind….. haha this makes me laugh! Unwinding is something I am constantly trying to work on. Running multiple businesses, I do find it hard to switch off, relax and take time for myself. Owning your own businesses does come with perks, like flexibility, but also takes up a lot of your mental space. If I am being honest, I love to unwind with some wine, time with my partner, children, and my own animals, which all help reset my energy. But this is a work in progress, so maybe ask me again in a year!

Completely Group – Completely Rescued, Completely Taylored, Completely Property, and Completely Dogcare

To see more Women in Business profiles, click here.

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