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Sunday, January 25, 2026

Free mental health phone support now available across Australia

Are you looking for support, or worried about someone you care about?

Reaching out can feel like a big step, but you don’t have to do it alone.

COORDINARE – South Eastern NSW PHN is encouraging community members to take the first step toward better mental health with the Medicare Mental Health Phone Service, a free and confidential service from the Australian Government.

Anyone can call 1800 595 212 for mental health, social and emotional wellbeing support tailored to individual needs and goals.

The phone service is free for anyone seeking support and guidance, including family members and carers.

Prudence Buist, CEO of COORDINARE said: “Mental health support should be simple and accessible. The Medicare Mental Health Phone Service makes it easier for people to find the right care, close to home. It offers a calm, confidential first step for anyone seeking help or guidance, including family members and carers.”

“When you call, you’ll speak with experienced staff who can provide advice and connect you with the right support – whether that’s a Medicare Mental Health service or another free or low-cost provider in your area,” she added.

COORDINARE currently funds two Medicare Mental Health Centres in Moruya and Shellharbour, offering multidisciplinary teams that deliver treatment, information and support to adults experiencing moderate to severe psychological distress, suicidal thoughts or mental health crisis.

“For people who may feel unsure about contacting services directly, or don’t know where to start, the Medicare Mental Health Phone Service is a great option. You’ll speak with trained professionals who will take the time to understand your situation and work with you to find the right support,” said Ms Buist.

Medicare Mental Health Phone Service details:

Phone: 1800 595 212
Hours:
8:30am to 5pm weekdays (excluding public holidays)

Save 1800 595 212 to your phone contact list, and you’ll have support on hand when you need it most.

Medicare Mental Health is not a crisis service. If you need urgent help, call 000 or access crisis support services.

For more information or to explore helpful information and resources at your own pace, click here

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