When life feels tough and we’re struggling to cope, whether it’s anxiety, depression, or simply feeling overwhelmed, it can be hard to talk to someone you know. You might worry about being judged, feel like a burden, or just not know how to start. That’s why helplines are so helpful. They’re confidential and anonymous, offering a safe, non-judgmental space where you can open up at your own pace. For some, calling a helpline feels easier and less intimidating than talking to friends or family. Mental health helplines are staffed by trained counsellors and volunteers, with some, like Lifeline, available 24/7. Many offer phone, text, and online chat options, so you can connect however makes you most comfortable. I always encourage my clients to use helplines when they may not have anyone around to go to at that moment. Often people don’t know what to expect and so I’ve tried here to answer a few common questions.
What happens when I call? When you reach out, the person on the other end listens without judgment and asks questions to understand your feelings, any safety concerns, and what kind of support you need. These questions help keep you safe and guide you to the right help. When some of my school-aged clients have called the Kids Helpline, they have benefitted from being able to talk about worries that they didn’t feel they could tell their parents about and often this chat has helped them open up to the adults in their world who can help them further.
Can anyone call or is it only for those in crisis? You don’t have to be in crisis; some people just want someone to talk to and having someone to listen when you’re lonely or struggling can make a big difference. For example, I had a client struggling with an eating disorder who was hesitant to tell anyone about her struggles. She called the Butterfly Foundation helpline, and the counsellor’s understanding and calm approach helped her feel less alone and more hopeful about seeking treatment.
Is it confidential and anonymous? Using a helpline is confidential and anonymous, so you can be honest without fear of judgment or stigma. As I said, you don’t need to be in crisis, helplines are there if you just want someone to listen, help you work through a problem, or guide you toward feeling better. Reaching out is a sign of strength. Here are a few trusted Australian helplines that are widely used:
Lifeline: 13 11 14. 24/7 crisis support for when you’re emotionally distressed.
Beyond Blue: 1300 22 4636. Great support for anxiety and depression.
Kids Helpline: 1800 55 1800. Specifically for young people aged 5-25, with phone, text, and online chat services.
MensLine Australia: 1300 78 99 78. Mental health support for men, available by phone and online chat.
Butterfly Foundation: 1800 33 4673 (1800 ED HOPE). Support for eating disorders and body image issues, for both sufferers and their loved ones.
