At Nurse Next Door Canberra and Batemans Bay, mother-daughter duo Kylie and Jacinta Williams are redefining what quality in-home care looks like. With compassion at their core and professionalism in their approach, they lead a dedicated team of over 100 nurses and caregivers united by one purpose: Making Lives Better.
Tell us about your organisation, how long you have been there and your role within it.
With a core purpose of Making Lives Better, Nurse Next Door Home Care Services believes that everyone should be able to live in their own home, on their own terms. As a Government Approved Aged Care Provider, we are here to simplify the journey of getting the care you need. Specialising in Home Care Packages (HCP), and soon to be a provider for the new Support at Home program, with a key focus to help you or your loved ones flourish with Positivity, Possibility and Purpose.
Nurse Next Door in Canberra and Batemans Bay was founded by local Kylie and later joined by her daughter Jacinta. Together, they built the business on a shared mission to help people remain in the homes they love, living life on their own terms. With a dedicated team of more than 100 nurses and caregivers, they provide a full spectrum of support, including NDIS and aged care services, from social companionship to 24/7 nursing care.
Can you share your career journey so far and how it brought you to your current role?
J: My career has been a unique blend of “heart” and “process.” I’ve managed large-scale cultural projects for the government and run community health programs for Indigenous students, which taught me how to deliver programs with genuine impact. I then honed my skills in systems, logistics, and leadership, managing IT projects and guest service teams at a fast-paced international resort.
Now, as a Director of Nurse Next Door Canberra and Batemans Bay, I get to bring it all together. It feels like my whole career was building the toolkit. Now, I get to use that toolkit for work I’m truly passionate about.
What advice do you have for the next generation of women in business?
K: It all starts with your ‘why.’ Follow that passion, and don’t be afraid to ask for help. The business community is incredibly supportive, and you can learn so much from those who have walked the path before you. The other non-negotiable? You must make time for yourself. A 24/7 business demands a 100% present leader, and you can’t be that if you’re burnt out. Taking time to recharge isn’t stepping away from your business; it’s a vital part of building it.
What methods do you use to unwind from work?
J: I absolutely love to travel and dive into new experiences. Whether it’s playing sports, trying out exciting new activities or restaurants with friends, or spending cherished moments with family, I’m always seeking ways to connect and create memories.
