With a core purpose of Making Lives Better, Nurse Next Door Home Care Services believes that everyone should be able to live in their own home, on their own terms. As a Government Approved Aged Care Provider, we are here to simplify the journey of getting the care you need. We specialise in Home Care Packages (HCP) and will soon be a provider for the new Support at Home program, with a key focus on helping you or your loved ones flourish with Positivity, Possibility and Purpose.
Based in the heart of Canberra and now extending our compassionate care to the beautiful coast of Batemans Bay, Nurse Next Door is a beacon of heart-led aged care, led by the passionate local mother-daughter duo Kylie and Jacinta Williams. Since launching in 2021, we have grown into a trusted provider, helping over 100 clients in our local area continue to live in the homes they cherish.
Guided by our philosophy of care known as “Happier Ageing”, our approach goes beyond daily tasks to ignite emotional wellbeing and social engagement. It’s about rediscovering joy and living a life filled to the fullest. This unique, person-centred approach is what truly sets us apart, fostering connections that are both professional and deeply personal.
This heartfelt connection shines through in the story of long-time clients Rick and Vicki. Their journey with Nurse Next Door is a testament to the tailored and consistent support we provide. What began with a single daily visit for Rick has grown to three visits a day, 365 days a year, ensuring he has the support he needs. His wife, Vicki, also receives weekly companionship, helping her stay connected to her community and enjoy meaningful time for herself. The bond they share with their nurses, Chelsea and Rakshya, highlights the beautiful human element of our care. Together, they’ve celebrated birthdays, anniversaries, and holidays, creating small, joyful moments that mean everything.
For those with a Home Care Package, the Nurse Next Door team’s expertise provides complete peace of mind. We ensure your support is not only clinically sound but also financially transparent. We work closely with clients to manage their individual budgets and even assist with the often-complicated task of managing and paying third-party invoices. This comprehensive support allows you and your family to focus on what truly matters: a vibrant, fulfilling quality of life.
A significant change is coming to the aged care landscape on 1 November 2025, with the new Support at Home program replacing the Home Care Package program. This transition can feel confusing and create uncertainty, but Nurse Next Door is committed to being a reliable partner every step of the way. Our team is dedicated to helping clients and their families understand the new program by explaining, in simple terms, what is new, what stays the same, and how to make the most of the new funding model. Support at Home is designed to provide improved access to essential services, equipment, and home modifications, and our team is well-prepared to guide you through this process with confidence.
Whether it’s assistance with medication management, meal preparation, or simply a friendly chat, Nurse Next Door’s qualified caregivers and nurses are committed to providing dignified, respectful, and compassionate support.
To begin your journey with Nurse Next Door and find out how we can support you or your loved ones through the transition to the Support at Home program, visit nursenextdoor.com.au or call our 24/7 Care Services Team on 1300 100 247.
