Connecting with Access Canberra, the ACT Government shopfront, is easier than ever, Tara Cheyne MLA, ACT Minister for Business and Better Regulation, announced. Bookable appointments are now available at all Service Centres: Belconnen, Gungahlin, Woden, Dickson, and Tuggeranong.

“While the community can complete most transactions online, we recognise that sometimes Canberrans may prefer to visit a Service Centre, and being able to book an appointment means they can manage their affairs at a time that suits them,” Ms Cheyne said.

Appointments are available Monday to Friday, 9am – 4.40pm, and can be booked online at accesscanberra.act.gov.au or by calling 13 22 81.

“We want to make sure everyone can access government services in a way that is quick, easy, and convenient for them, giving them back time,” Ms Cheyne said.

In addition to bookable appointments, customers can continue to visit Service Centres without an appointment at Belconnen, Gungahlin, Woden, and Tuggeranong and join the queue upon arrival.

Dickson will continue to operate with an appointment only model. Bookable appointments were rolled out in Dickson in October 2022.

Canberrans can check wait times on the Access Canberra website before they visit.

“Access Canberra reflects the diversity of our community, with some staff speaking multiple languages,” Ms Cheyne said.

Up to nine languages are spoken across the five Service Centres.

If you speak a language listed on a team member’s name badge, please feel free to chat with them in that language.

You can also complete almost all Access Canberra transactions online 24/7. Only transactions that require a photo (for example a driver’s licence or working with vulnerable people card) or to arrange new number plates (for new registrations or custom plates) need to be completed by visiting a Service Centre. Support is also available over the phone by calling 13 22 81.

“Please be patient and kind to staff when visiting our Service Centres or completing your transactions over the phone,” Ms Cheyne said. “Violence and abuse are not ‘part of the job’.”