Growing up in Parramatta, Don Griffiths started his career with Toyota back in 1982, after seeing how fulfilled his neighbour was working with the company. Curious to see if the salesman’s life was for him, Don soon discovered it was!
From the Parramatta showroom, Don moved around Sydney for a number of years working at different dealerships, always with Toyota. Then he did a short stint at a dealership in the Hunter Valley before moving to Canberra’s Fyshwick hub. For the past 12 years, Don has gone the extra mile, taking on responsibilities and helping those around him. Recognised for his hard work and capability, Don was promoted to General Manager.
Having only ever worked for Toyota, Don knows he didn’t have to experience any other car brand to see that he struck gold on the first try. He says Toyota sits head and shoulders above other vehicles on the market in terms of quality, assurance, and training – and a huge amount of returning customers agree.
“I found the product to be good and reliable. I never had any customer complaints about reliability and people kept coming back buying cars for years and years on end. Return business has always been very good with Toyota,” he smiles.
With worldwide demand for Toyota vehicles, Don says his team is committed to ensuring all customers are kept in the loop and their expectations are met.
“It’s worldwide demand for the product, and materials are short all round for manufacturers. For instance, the computer chips that go into your key to open and close the door, there is very short supply of those. So, it’s dragging production back.
“The guys are fairly used to updating their guests once a month; we’ve already told them that are delays when they first purchase the car but we like to keep them up to date,” Don says.
What can someone expect when they come to Canberra Toyota Fyshwick?
“They would expect good service, honesty, integrity and, once taking delivery, a good feeling about their purchase.
“From the initial meet and greet – we call it from cradle to grave, but it’s probably not the most ideal term – we guide you through the selling of the vehicle and then especially now updating guests when their car is going to come through because there are lengthy delays. It’s managing the customer’s expectations and I think we do that in a very good way.
“We’ve got a lot of return business here in Fyshwick, the reason is that’s where our fleet department is and a lot of our staff have been here for a long time so people come back to us,” Don says.
What sets the Canberra Toyota Fyshwick showroom apart?
“I believe that Canberra Toyota Fyshwick, we’re a one stop shop. We’ve got the fleet, retail, and used vehicles all here. We’re site-specific, a destination dealership and we’re generally very busy – but never too busy to look after each and every customer exceptionally well.
“We’re probably one of the most established teams in the group and we’re not the biggest team but we punch above our weight. Our expectations on ourselves are pretty high,” Don says.
Tell us about your team.
“We have a fairly strong team who has been experienced for a long time with our process; they understand customer’s expectations and they’re always on the site making sure their guests are updated.
“It’s like a family; we need to have each other’s backs. I feel like we all cover each other in different regards. If someone’s not here, we’ll step in and look after the other salesperson’s guests, everyone is pretty hands-on. Everyone dives in, digs in, and has a crack for everybody else,” Don says.
To find out more, contact Don Griffiths at Canberra Toyota Fyshwick on 6222 1900 or visit canberratoyota.com.au to find your nearest Canberra Toyota car dealership.
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