Having seen a 100% increase in calls from Canberrans in high-risk situations in 2020, Lifeline Canberra is anticipating an additional spike in demand on their crisis support line during the Christmas/New Year period.
Calls to their crisis support line increased nationally this year, up from the pre-COVID average of 2,000 a day to 3,000 a day.
Lifeline Canberra director of crisis and preventative services, Mandy Larsson, told Canberra Daily she anticipates that to increase another 15-20% over the Christmas and New Year period.
โDemand really increases between Christmas and New Year and often thatโs being lonely at Christmas, or itโs โI spent Christmas with family, and it didnโt turn out too wellโ,โ Ms Larsson said.
โThen come New Year, people face a lot of financial challenges where credit card bills are coming in and people feel the heavy weight of those.โ
According to their own forecast, Lifeline anticipates those elevated national rates will hold through 2021.
โItโs a guessing game, but with mental health and impact of mental health weโre looking at at least two to three years of a flow-on effect,โ Ms Larsson said.
Locally, crisis support line call rates mirror the national rise, but Ms Larsson said thereโs been a โhuge increaseโ, especially in the thick of COVID, of Canberra callers in high-risk situations where they were โsuicidal themselves or in a situation of domestic violenceโ.
โWhere we had to reach out to emergency services and support the callers that way, for us that increased over 100% on normal levels,โ Ms Larsson said.
โWeโve found that level of distress then has an impact on crisis supporters too, theyโre dealing with a lot of pain โฆ they have to have a lot of support.โ
With recent travel restrictions in place for Greater Sydney, many of Lifeline Canberraโs 300 crisis support line volunteers are now available over the Christmas/New Year period.
Lifeline Canberra has the capacity in their phone room to have 10 crisis supporters on at any time.
โOn Christmas Day we have a great lot of people coming in and doing shortened shifts, coming in to give up Christmas to talk to those in our community who really have no one and are isolated.โ
During the 2020 festive season, Canberrans are encouraged to make a connection and show kindness.
โWhether that be a neighbour or a friend, picking up the phone and giving someone you know who may be lonely a call, thatโs such a gift,โ Ms Larsson said.
If you or anyone you know is experiencing crisis Lifeline is available 24/7 on 13 11 14.
