Founder of Little Bird Properties, Heidi Rosin (Russell) is recognised as one of the most prominent and awarded property managers in the ACT region. With a career spanning over 20 years, she is passionate about property management and has developed a deep understanding of the local rental market. In 2016, Heidi established Little Bird Properties as a specialised property management service that delivers exceptional service and tailored solutions.
Tell us about your agency.
Renowned for our outstanding service to both property owners and tenants alike, Little Bird Properties has garnered a stellar reputation over the past six and a half years.
Property owners appreciate our team’s professionalism, expertise, and dedication in managing their properties. With a commitment to maximising rental returns, ensuring property maintenance, and finding quality tenants, Little Bird Properties has become a trusted partner for property owners in Canberra.
Likewise, tenants have found a refreshing and improved experience with Little Bird Properties as their property manager. By prioritising tenant satisfaction, we strive to provide a seamless and enjoyable renting experience. Whether it’s timely communication, efficient maintenance resolutions, or fair and respectful treatment, tenants can expect a higher standard of service from Little Bird Properties.
What are the keys to a successful property management service?
Having an experienced team led by someone with intricate knowledge of legislative tenancy requirements is crucial for a successful property management service. The complex and ever-changing regulations surrounding rental properties necessitate a deep understanding of legal obligations and compliance.
Being well versed in legislative tenancy requirements and fully supported by Heidi, our team can navigate potential pitfalls and ensure that all actions and processes align with the law. This expertise provides property owners with peace of mind, knowing that their investments are managed in accordance with the legal framework.
Clear communication is also paramount. Effective and transparent communication between property managers, property owners, and tenants helps to establish trust, avoid misunderstandings, and maintain a harmonious relationship. When property managers communicate clearly and promptly with all parties involved, it fosters a positive experience and resolves issues efficiently.
What are your agency’s goals?
Since its inception, the primary objective of Little Bird Properties is to establish and maintain a specialist property management business that excels in various key areas:
Leading Industry Knowledge and Expertise: By staying informed about the latest trends, regulations, best practice and market dynamics, we can provide valuable insights and guidance to property owners and tenants.
Customer Service: We aim to exceed expectations by being responsive, reliable, and attentive to the unique needs and concerns of our clients.
Staff Satisfaction: By fostering a positive work environment, offering professional development opportunities, and recognising the contributions of our employees, we aim to create a team of passionate and dedicated professionals who are committed to achieving our company’s goals.
Our commitment to specialist knowledge, customer service, and staff satisfaction reinforces our dedication to delivering a superior property management experience in Canberra.
What have been your agency’s greatest highlights?
As the founder and visionary behind the company, Heidi is proud her vision for a specialised property management service has resonated with clients and yielded outstanding results. This success not only validates Heidi’s vision but also showcases the commitment, hard work, and dedication of our entire team. Through our collective efforts, we have been able to establish a strong presence and make a mark in the Canberra property market.
What are the core values of your agency?
We have Integrity: Our property managers steadfastly adhere to high moral and ethical standards. Integrity involves being honest, transparent, and trustworthy in all professional interactions. Our property managers are entrusted with managing the assets and interests of property owners and tenants, and maintaining integrity is vital to building and maintaining trust with all stakeholders.
We are Energetic: Forward-thinking, driven, and proactive, successful property managers possess a high level of energy and enthusiasm for our work. We feel empowered to take initiative, tackle challenges, and continuously strive for excellence. Being energetic allows our property managers to stay ahead of market trends, adapt to changes, and deliver innovative solutions to meet the evolving needs of clients.
We are Creative: An essential quality for property managers, creativity involves thinking outside the box, being open to new ideas, and focusing on solutions. Creative property managers can find innovative ways to market properties, enhance tenant experiences, and address complex issues. We bring fresh perspectives and approaches to our work, which can lead to improved outcomes for property owners and tenants.
What sets your agency apart?
Overall, Little Bird Properties differentiates our business through our specialised approach, leading industry knowledge, exceptional customer service, attention to detail, proactive management style, and established reputation. These factors make us a unique and trusted choice for property owners and tenants in Canberra.
Find out more
For more information about Little Bird Properties and to explore our services, visit littlebirdproperties.com.au
You can also message us via Facebook or Instagram.
