Monaro Screens stands as a testament to how passion, dedication, and family values can drive a business to success. Founded in 1994, this Canberra-based company began with one van, a determined man, and a supportive wife. Over the past 30 years, Monaro Screens has evolved into a respected name in the industry, known for its high-quality products and exceptional customer service. The heart of this success story lies in the products it offers and the strong values and family-oriented culture that have guided its journey.
“We have always pushed those country values through the business; honesty, integrity and back up what you say you are going to do,” says Dave Byatt, retired founder.
The origins of Monaro Screens trace back to a simple goal: to serve people with the same honesty and integrity they would expect themselves. With a background in public service and a passion for hands-on work, Dave transitioned into the world of shower screens and security doors after gaining some experience in the window industry. Despite initial challenges, the business steadily grew, driven by a commitment to high standards and a desire to achieve tangible results.
“After 30 years, our name is put out there with a lot of respect which is a really nice feeling,” says Deirdre (Dee) Byatt, accounts manager.
Monaro Screens’ story is deeply intertwined with its family values. From its early days, the business involved the Byatt family in various capacities. Dave and Dee’s children, Ben, Matt, and Joel, grew up in the business, learning the ropes from a young age. Their involvement ranged from hands-on work in the factory to contributing to the business’s strategic direction.
Dave and Dee have always encouraged their children to follow their own dreams and passions, however, they all eventually contributed to the family business in their own way. Ben, now taking on a more significant role as the General manager, a position he earned through dedication and hard work.
After a nudge from his bother Matt (who at the time was managing Monaro Screens) to get on with his working life following a gap year travelling, Ben started taking coffee orders and running errands within the company. When an admin position became available soon after, he transitioned into the administration team and gradually learned the business’ backend, where he found his passion. Following serious discussions about committing to the family business after witnessing his parents’ stresses, Ben eventually moved into multiple management roles over his career and with guidance from Dave, Dee and a business advisor, Ben took his time learning the ins and outs of the business, to which he has since brought into the family business as a director and now General manager.
“It took a lot of time to learn and get the staff’s respect,” says Ben. “Still to this day, I am conscious of being extremely lucky to have the opportunity. But all the staff here know I have worked hard to get to where I am.”
The secret to longevity
Maintaining a family business for over 30 years is no small feat, and Monaro Screens attributes its success to a few key factors. The company’s strong country values—honesty, integrity, and genuine care for both staff and customers—have been fundamental to its longevity. The Byatts believe in treating others as they would like to be treated, a principle that has guided their interactions with clients and employees alike.
“If you don’t look after your staff and customers you’re getting nowhere, especially in a town like Canberra where people talk. I think Dee and Dave’s country values that they brought into their business and family, are evident to our customers. They see the genuine care we have for our staff and clients,” says Ben.
A critical component of their success is their focus on high-quality products and exceptional service. Monaro Screens prides itself on offering premium products, including shower screens, security doors, fly screens, wardrobes, splashbacks, and mirrors. They have consciously avoided the lower end of the market, opting instead to provide products that reflect their commitment to quality and reliability and manufacture almost all of their own products in-house.
“We don’t like to sell or make anything we aren’t comfortable with, so we do a lot of research. We use our own products at home and ensure that whatever we sell, we feel confident having in our own homes before offering them to the public,” says Ben.
Under Ben’s leadership, Monaro Screens has embraced modern practices while retaining its core values. Ben has introduced advancements in technology and customer service, enhancing the company’s operations and reputation. His focus on after-sales service and meticulous attention to customer satisfaction have elevated the business to new heights. Ben’s approach underscores the importance of not just meeting but exceeding customer expectations.
“It’s the care we show people, being there every step of the way. Even after we’ve finished, if any issues arise, we show up. I believe that’s extremely important in a service-based industry,” says Ben.
The company’s comprehensive service model includes everything from initial consultations and measurements to manufacturing and installation. This hands-on approach ensures that customers receive personalised guidance and high-quality products tailored to their needs. Monaro Screens’ emphasis on being there for every step of the process, including post-installation support, sets it apart in a competitive industry often criticised for its lack of customer service.
Monaro Screens excels in providing a wide range of high-quality shower screens and security solutions. Their primary offering is an extensive selection of shower screens designed to suit various styles and needs. This includes frameless shower screens, which offer a sleek and modern look by minimising visible hardware and maximising visibility. Semi-frameless options strike a balance between aesthetics and functionality with partial framing that supports robust construction while maintaining a clean appearance. For those who prefer traditional designs, framed shower screens deliver classic style and durability. Space-efficient sliding shower screens and bi-fold screens are ideal for smaller bathrooms, offering practicality and smooth operation.
“We encourage people to visit the showroom. Online, you can view the product, but once they come in, look at it, feel it, and go through it in person, it can make a big difference,” says Dee.
In addition to their renowned shower screens, Monaro Screens is a leader in security solutions, particularly with their Crimsafe range of security screens. Crimsafe screens provide advanced protection with their patented mesh technology and durable frames, designed to deter intruders and ensure safety without compromising on visibility or ventilation.
Monaro Screens also offers a range of other products, including custom-designed mirrors and splashbacks, to complete any interior design project with style and functionality. By offering both elegant shower screens and robust security solutions, Monaro Screens ensures both style and safety for every client.
More than just an employee
The Byatt family’s approach to business extends beyond mere employment; it’s about creating a supportive and inclusive environment. Staff members are celebrated not only for their professional milestones but also for their personal achievements. From team dinners to special events recognising five-year anniversaries and life events like having a baby, Monaro Screens ensures that its employees feel valued and appreciated. This practice not only boosts morale but also reinforces the company’s culture of mutual respect and appreciation.
“We’ve always prioritised finding the right fit, not just what’s available. We’re willing to wait for the right people to come along,” says Dave.
“You can teach anyone a job, but shared values are essential. If you have the same mindset and values as us, we’re willing to invest the time to train you. After all, you’re taking care of our business and our customers,” says Ben.
Dave Byatt reflects on the company’s journey with pride, noting that the business has always strived to look after its staff and customers. This philosophy has helped the company maintain a loyal workforce and a strong customer base, contributing to its sustained success.
“To the day I retired, I felt good about anything that I installed. I just sat back and looked and it really felt like a big achievement,” says Dave.
As Monaro Screens continues to thrive, it remains a shining example of how a commitment to integrity and care can create a lasting legacy in the business world.
Discover the Monaro Screens difference by visiting their showroom at 4/75 Wollongong Street, Fyshwick, or explore their offerings online at monaroscreens.com.au.
